Why NeighborWorks Green Bay?

 We’re an organization committed to making our community better.  If you like the thought of spending each day engaged in a mission to strengthen families and community, improve our quality of life, renovate homes and revitalize neighborhoods, then NeighborWorks Green Bay might be right for you!  We are a recognized leader in community development and a cooperative team player in the region.

Career employment at NeighborWorks Green Bay is suitable for the new professional and the experienced practitioner.  Learning and sharing are core values for us.  And because we believe our work is important and our staff invaluable, we offer competitive salaries that meet or exceed the average compensation for similar positions in the area and across the Midwest.  Nonprofit employees shouldn’t sacrifice health care with employment in this sector.  That’s why we offer medical and dental insurance for employees, spouses, and families and disability and life insurance plans for our team members.  A 403(b) retirement plan with employer match and a health savings account (HSA) are available.  Paid time off and flexible scheduling round out our benefit offerings.  And our commitment to training for appropriate credentialing and certifications will keep you at the cutting edge of your field.

Current Openings

 

Loan Processor / Lender

Job Summary

Manage loan programs that assist moderate income clients in realizing their dream of home ownership. Understand and carry out our mission in service of the community. Participate as a key contributor in the certification of NeighborWorks Green Bay as a full-service Community Development Financial Institution (CDFI). Perform mortgage loan origination functions including loan applications, loan processing and qualification for loan products offered by NeighborWorks Green Bay and its partners.  Assist housing counselors in preparing clients for loan approval.  Prepare and close down payment and closing cost assistance loans, maintain files and records, and assist in the design, implementation and delivery of new services including but limited to primary loan products.  Manage loan servicing.  

 Principal Duties and Responsibilities

  • Originate Down Payment/Closing Cost Assistance and Home Improvement Loans: Prepare documentation, ensure client eligibility, and attend loan closings in accordance with established procedures and regulations.
  • Identify and Develop new lending products and services:  Collaborate with staff and external partners to create and implement creative lending and grant products to assist customers in qualifying for mortgage loans both deferred and performing. 
  • Maintain Files and Records: Use both electronic databases and hardcopy files to manage client data, compliance information, and loan documents.
  • Work with leadership to maintain current lending guidelines and policies.  
  • Manage special projects and research related to housing, homeownership and lending.
  • Coordinate and schedule loan closings.   Attend closings when appropriate.  
  • Prepare and error-check reports: Compile and scrub reports from central database of clients counseled and receiving loans. (Mortgage call reports)
  • Maintain and manage closed loan files and ensure program compliance.
  • Provide monthly production reports including: loans in process, subordination requests, loan payoffs, notices of delinquency, default, or foreclosure.
  • Other duties as assigned.

Competencies

  • A proven track record of building and fostering relationships with key stakeholders within the mortgage industry. 
  • Ability to handle multiple tasks and frequent interruptions. 
  • Ability to handle stressful situations with calmness and courtesy. 
  • Basic mathematical skills for income qualification calculations.
  • Thorough knowledge of credit, personal financial management and household budgeting, residential lending experience and document preparation experience.  
  • Excellent written and oral phone communication skills and good listening skills including the ability to follow complex directions.
  • Excellent time management skills – efficiently use time saving phone, voice mail, e-mail, and computer tactics.

Required Qualifications

  • Two years minimum experience in loan origination and/or processing or a combination of lending and non-profit affordable housing experience
  • Licensed (or ability to become licensed) as an NMLS Mortgage Loan Originator (MLO)
  • Proficient in the use of computers including use of Microsoft Office software
  • High school diploma or equivalent

Preferred Qualifications

  • Bilingual in English and Spanish
  • College degree in Business Administration, Marketing, Sales or Finance
  • Proficient in the use of Calyx and Salesforce CRM

Physical Requirements – Ability to perform the following activities:

  • Lifting up to 10-20 pounds.
  • Carrying up to 10-20 pounds.
  • Frequent standing and sitting.
  • Ability to focus for long period of time on projects.
  • Ability to reach, stoop and lift.
  • Ability to drive a car.

Housing Counselor (Bilingual-Spanish)

Job Summary

Responsible for providing education, advice, coaching, and counseling for prospective homebuyers and/or those seeking to improve their financial circumstances in person, by telephone or web-based in one-on-one, small group, and large workshop settings. Understand and carry out our mission in service of the community. Serve as an advocate for the client in achieving their home ownership and money management goals. Prepare down payment and closing cost assistance documents and maintain comprehensive online counseling files. Participate in the design and implementation of new financial services to enhance existing Homeownership Center services.

Principal Duties and Responsibilities

  • Educate Prospective Homebuyers: Conduct regular classes for homebuyer education and manage course materials and content to maintain program relevance and compliance with standards.
  • Counsel Existing and Prospective Homebuyers: Meet in person, by phone, and video conference for one-on-one or small group counseling on pre- and post-purchase issues.
  • Identify and Develop New Products and Services:  Collaborate with staff and external partners to create and implement creative solutions to neighborhood and organizational challenges. 
  • Research new and innovative adult education techniques and develop recommendations.  
  • Maintain Files and Records: Use both electronic databases and hardcopy files to manage client data and compliance information.
  • Prepare and Error-Check Reports: Compile accurate reports from on-line systems.   
  • Back up other counselors with financial capabilities, foreclosure mitigation and/or reverse mortgage counseling when needed.

Competencies

  • Be a solutions-oriented problem solver who advocates for the client and is understanding and nonjudgmental.
  • Ability to handle stressful situations with calmness and courtesy.
  • Demonstrate good judgment, common sense, maturity, and team spirit.  
  • Requires an attention to detail and the ability to manage multiple priorities.
  • Excellent interpersonal, communication, public relations, and interviewing skills. 
  • Excellent time management skills.

Required Qualifications

  • Two years counseling or non-profit affordable housing experience.
  • HUD Certified Housing Counselor (or ability to obtain within six (6) months)
  • High school diploma or GED equivalent
  • Proficient in the use of computers including use of Microsoft Office software

Preferred Qualifications

  • Bilingual in English and Spanish
  • Proficient in the use of Salesforce CRM

Physical Requirements – Ability to perform the following activities:

  • Lifting up to 10-20 pounds.
  • Carrying up to 10-20 pounds.
  • Frequent standing and sitting.
  • Ability to focus for long period of time on projects.
  • Ability to reach, stoop and lift.
  • Ability to drive a car.
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